Policies

By placing a reservation with Atlas Limousine Services you ackowledge and expressly agree to the following polices, terms and conditions and further expressly authorise Atlas Limousine Service to charge your credit card in full for all charges relating to your reservation including, but not limited to, charging your credit card in full for your reservation should you be considered a 'no show'. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.

Account Opening

A valid credit card is required to open an account with Atlas Limousine Services. Individual accounts must also be accompanied by a credit card number.

Privacy Policy

Atlas Limousine Service will not sell, rent or distribute your personal and/or financial information to any external parties. We reserve the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and conditions.

Airport arrival waiting time

Atlas Limousine Service provides up to 20 minutes of free wait time for domestic arrivals. This free time is for you to disembark and collect your luggage.

Monitoring of flight arrival times

Atlas Limousine Service monitors all flight arrival times when a correct flight number has been provided.

In the unfortunate circumstance that your flight is delayed beyond 2 hours, Atlas Limousine Service will wait for you upon your arrival at no extra charge. Please note that once the aircraft has landed, the airport arrival waiting time condition applies.

Point to point transfers

Atlas Limousine Service provides up to 10 minutes of free wait time for non-airport related reservations. The Chauffeur will then wait another 10 minutes before considering the passenger a 'no show'.

'No Show' policy

For airport pick-up, once a passenger is considered a 'no show' according to the above conditions, the passenger will then be charged the full reservation fee plus 15 minutes waiting time.

For domestic airport pick-up, once a passenger is considered a 'no show' according to the above conditions, the passenger will then be charged the full reservation fee plus 30 minutes waiting time.

On all non-airport related reservations, once a passenger is considered a 'no show' according to the above conditions, the passenger will then be charged the full reservation fee plus 30 minutes waiting time.

In the event that the maximum waiting time has been reached, the Chauffeur will wait longer if instructed to do so by telephone. In this case the extra waiting time will be charged in 30-minute increments.

Cancellation Policy

Atlas Limousine Services require that cancellations are received by telephone no less than 2 hours prior to the scheduled pick-up time. Failure to cancel in time will result in a charge of the full reservation cost. No administration fee is charged for cancellations.

Change Policy

Atlas Limousine Services require that all changes are notified by telephone no less than 1 hour prior to the scheduled pick-up time. If a reservation change cannot be made in time, it will result in a cancellation and you will be charged for the entire reservation.

Rates

Atlas Limousine Service rates include all excess out-of-pocket charges, such as: road tolls, airport fees plus GST of 10%. Credit card surcharge of 11% applies on all non-cash payments. Pricing for special events such as Christmas, New Year's Eve and sporting event finals will be provided on application. Contact our office for details of current rates. If you choose to provide a gratuity or tip it is at your own discretion.

Payment Methods

Atlas Limousine Service accepts Visa, Mastercard, American Express, Diners Club and JCB. Additionally, cash and Cabcharge payments can be made directly to your Chauffeur. Cheques will only be accepted for invoice payments.

Tax invoice statements can be forwarded to the client if required.

Business partner services policy

Atlas Limousine Service uses, at its own discretion, business partners to provide transportation services for our clients.

Lost or damaged items

Atlas Limousine Service and its business partners are not responsible if items that are left in the vehicle are lost or damaged. We reserve the right to charge a delivery fee for return of lost items if they are found.

Atlas Limousine Service and their business partner's Chauffeurs will assist with luggage but assume no liability for doing so.

Uncontrollable Acts

Atlas Limousine Service and its business partners are not responsible for circumstances that are beyond our control. These include, but are not limited to: traffic congestion, road closures, accidents, flight delays, weather delays.

Vehicle damage/cleaning

The party paying for the reservation is responsible for all damage and/or cleaning charges incurred by the passengers, including, but not limited to: vomit/sickness ($100 cleaning fee), drinks spillage ($50 cleaning fee), burns ($250 replacement/repair), upholstery tears ($250-$500 repair/replacement) and damage to car door by opening into another vehicle or stationary object ($500-$1,000) etc.

Termination of Reservation

Atlas Limousine Services reserve the right to immediately cancel any reservation without refund if the Chauffeur feels that the passenger/s is/are placing the Chauffeur, passengers or limousine in danger.

If the passenger/s is/are in the possession of any illegal material and/or substance, the service will be cancelled without refund. This is without exception.

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